The Hidden Prices of Excessive Attrition
Attrition, or worker turnover, is a significant concern for name facilities and call facilities, as it might (and DOES) considerably impression each their monetary efficiency and their means to supply high-quality customer support.
When attrition boils over
Whereas the varied triggers for attrition can differ enormously from case by case, trade to trade there’s a frequent floor – the associated fee to the employer in the long term. Since 2021, we now have been in what has been coined “The Nice Resignation” – most seen in skilled companies, manufacturing and retail. And whereas the wave of resignations has appeared to…